Frequently Asked Questions
An essential component of The Community Family’s dedication to service excellence is its faithfulness to its own policy of clear and thoughtful communication with participants and their families. The following list of Frequently Asked Questions presents some of the more questions we receive. We always welcome new ones!
What is The Community Family?
The Community Family (TCF) was originally established in 1978 to provide a lower-cost, high-quality alternative to nursing home care for older adults facing daily challenges with their health. TCF keeps elders in their own homes and communities as independently as possible. TCF is a community-based nonprofit organization that provides individualized, adult day health services to frail elders, adults with disabilities, and those with Alzheimer’s disease or other memory disorders at its three state-of-the-art centers in Everett, Medford and Lowell.
What is an adult day health program?
Adult day health care is a structured program of health and supportive services designed to meet the individual needs of adults who need medical monitoring, supervision, personal assistance and socialization. It is provided in a facility where adults attend on a planned basis to receive the care they need. The Community Family owns three modern and beautiful adult day health centers.
What services do you provide?
TCF provides a variety of adult day health services, including nursing care, activities, nutrition, social work, assistance with activities of daily living, and much more. TCF is one of the few non-profit organizations that focus exclusively on adult day health services. Both our Medford and Lowell centers work with individuals with memory loss and the Medford center is one of the few Alzheimer’s-specific adult day health programs in Massachusetts. In fact, TCF was the first provider of specialized Alzheimer’s day health care in the state.
What are some typical health conditions TCF addresses?
Some of the typical health conditions in our clients include, but are not limited to, the following:
• Alzheimer’s and other forms of dementia
• Congestive Obstructive Pulmonary disease (COPD)
• Congestive heart failure
• Depression, anxiety and failure to thrive
• Developmental disabilities
• Multiple Sclerosis
• Parkinson’s disease
• Psychiatric conditions
• Seizure disorders
• Traumatic brain injury
Why should I come to a TCF center?
Our programs are an effective means for helping those with medical conditions receive the care and support they need. The home-like atmosphere at our centers make them a comfortable place to have fun and stay socialized in a structured and safe environment.
How will I get to the Center?
TCF’s social workers can arrange transportation or families can transport their loved ones themselves. We have our own fllet of vans, which pick up and take home the majority of our participants. We also contract with other transportation companies as needed.
What will I do at the TCF center?
TCF always has lots of enjoyable, fun activities going on. If there are particular things that you like to do, such as singing, sewing, bingo, or reading, that is always an option as well. The center’s activity director will always strive to ensure that each and every participant is having fun and enjoying the time at “the club.” Participants also will be served breakfast, lunch and an afternoon snack.
I'm quiet/shy/nervous among strangers. Will there be things for me to do? Will I be able to make new friends?
Yes, there will be lots of interesting and stimulating things to do and new friends to be made at the TCF centers. The staff always considers that each and every person is a unique individual and treats everyone accordingly. The TCF team will do its best to make the program a fun, safe and social place for participants to spend the day. Our friendly staff is there to help participants adjust to the new environment and help them to make friends.
Will I meet people like me?
The three TCF centers are pleased to have all different kinds of people who come to the “club”. Some are older; some are younger. Some love to talk and be social, while others prefer to sit quietly and relax for most of the day. There are participants from all different cultural and ethnic backgrounds who live in many different cities and towns in the areas surrounding our three centers. A participant might not be attracted to every other individual at the “club,” but it will be surprising how many new friends there are to be made.
Who will be there to take care of me?
TCF has lots of friendly and caring staff members. Our program assistants participate in most components of the program including providing personal care and running activities. Our nurses assess and monitor health status, deliver nursing care and make certain that everyone is healthy and has the needed medications. The activity director at each TCF center strives to make each and every day a fun and exciting time for participants. Our social workers help participants and families with any services or special support they might need. The friendly and attentive TCF van drivers see to it that all our participants get to where they need to be.
What about my medications?
TCF has qualified nurses on staff at each of its three centers. They manage and distribute medications, monitor vital signs, provide treatments and take care of any medical needs each and every participant might have.
How will I pay for the program?
The TCF social worker at any of our three centers will be pleased to help you resolve this issue. Some pay privately for care but there are other options for payment for which you might qualify. TCF has contracts with MassHealth, the local ASAP organizations, the Veterans Administration, senior care organizations and One Care organizations. Long-term care insurance usually covers adult day health services as well. For those that are eligible, adult day health services are covered under the state's Medicaid program.
How many days can I attend the TCF program?
Participants attend the program anywhere between 2 to 5 days a week. The exact schedule is often influenced by participant care needs and the payment source’s authorization for services.